Refund Policy

REFUND POLICY
Effective Date: 6/18/25

Thank you for purchasing from Palmetto Innovative Education. We are committed to providing high-quality digital educational tools and software applications to support health professions education. Because our products involve digital access and software licenses, we encourage you to review our refund policy carefully before making a purchase.

1. Digital Product Refunds
   Due to the nature of digital products, all sales are final once access has been granted or a license key has been issued. We do not offer refunds for:

• Downloaded or activated software

• Digital access that has been used or accessed in any way

• Institutional licenses once access has been provided to students or faculty

1. Exceptions
   Refunds may be considered on a case-by-case basis under the following conditions:

• You experienced technical issues that our support team could not resolve within 14 days of purchase

• You accidentally purchased multiple licenses or were charged incorrectly

• You contacted us within 7 days of purchase and have not yet accessed the software or used your license

To request an exception, please contact us at [Insert Contact Email] with your order number and a detailed explanation of the issue.

1. Institutional Purchases
   Institutional sales and bulk license agreements are non-refundable once digital access has been granted or activation has begun. We recommend institutions evaluate our platform through demos or trial access prior to purchase.

2. Unauthorized Use or Sharing
   No refunds will be issued for licenses that have been shared, redistributed, or otherwise used in violation of our Terms and Conditions.

3. How to Request a Refund
   To inquire about a possible refund, contact us at:
   Email: info@FigmentHealth.com
   Subject line: Refund Request 

We aim to respond to all refund inquiries within 3–5 business days.